Refund Policy

1.1The promise

If the first payment your church makes for a Vultion subscription is not right for you, tell us within 7 days of that payment and we will refund it in full. You do not have to give a reason, and you do not have to justify the decision to anybody. A church that pays for a year and discovers in the first week that the product does not fit how it works should not be paying for the other fifty-one.

1.2It is a promise, not a substitute for your rights

This guarantee is something we offer in addition to whatever the law already gives you. It does not replace, narrow or delay any right the Organisation has under the Nigeria Data Protection Act 2023, under any consumer protection law, or under the terms. Where the law gives you a stronger right than this policy does, the law applies and this policy does not stand in its way.

1.3What is refunded

The amount actually paid for that payment. Where a yearly subscription was paid, that is the whole yearly amount, not a month of it. It does not include any charge your own bank or card issuer applied — a conversion spread, a cross-border fee, a card fee — because those were never paid to us and are not ours to return. It does not include value added tax beyond the tax we ourselves collected on the payment.

2.1What the clock runs from

The 7 days are calendar days, and they run from the moment the first payment succeeds. They do not run from when the workspace was created, from when you first signed in, or from when you decided the product was not for you. A payment that fails and is retried does not start the clock; the clock starts when a charge goes through.

2.2Finding the date

Every payment is listed in the workspace’s billing settings with the date it was taken, and the receipt names it. If you are not sure whether you are still inside the window — because a payment was retried, or because you are reading this on the eighth day and do not know which day counted — ask us anyway. We will tell you which it is, and we will not treat the question as a claim.

2.3Not the same seven days as the terms

The terms contain a second, different seven-day period, and it is not this one. Section 8.2 of the terms gives seven days of grace after a failed charge, during which the Service keeps working while the card is retried or replaced. That period is about keeping a church working through a bank problem. This one runs from a payment that succeeded, and it is about giving money back. Same number, different trigger, different purpose — if you are relying on one of them, check which.

3.1One email

Write to support@vultion.com from the administrator’s address on the account, within the 7 days. Put the word Refund in the subject and your church’s name in the message, so that it reaches the right person quickly. That is the whole procedure: there is no form to fill in, no reason to give, and nothing to agree to.

3.2What we do next

We reply on business days, as section 9.3 of the terms says, and we do not promise a response time beyond that. Once the refund is agreed we issue it within 5 business days, and we will tell you when we have done it and how much it was.

3.3Where the money goes

A refund goes back to the card that paid, and nowhere else. We cannot send it to a different card, a different account, or as cash or credit. That is a requirement of the payment system we use, and it is also the thing that makes a refund safe: money can only return the way it came, so a refund cannot be diverted by anybody who has taken over an email address.

Once we have issued it, how long it takes to appear on a statement is your bank’s, not ours — it is usually a few business days and it can be longer across borders. We will tell you the moment it has left us so that you know the delay is not on this side.

4.1Renewals

The guarantee covers the first payment only. Renewals are not covered. The second payment on a subscription, and every payment after it — the monthly charge, the yearly charge at the end of each year — is a renewal, and no refund window attaches to it. This is the paragraph that is easiest to read past, so it is stated in the plainest words available: seven days from the first payment, and nothing after that.

Cancelling is a different matter, and a better one: the Organisation can cancel at any time and keeps the Service until the end of the period it has already paid for, as section 8.2 of the terms says. Cancelling stops the next renewal. It does not refund the current one, which is the distinction this section is drawing.

4.2Once per church

The guarantee applies to the first payment a church makes for a subscription. If it has already been used and the church subscribes again later, that later subscription’s first payment is not a new first payment and is not covered. This is what makes it a guarantee rather than a free month that can be taken repeatedly, and it is the reason the wording above says the first payment rather than a first payment.

4.3Where an Order says something else

A network or a large body may be quoted on terms of its own, and the Order that states those terms is the document that governs the refund of any fee it makes payable. Where an Order states refund terms, they prevail over this policy to the extent of any conflict, for the same reason the terms themselves yield to an Order on fees.

4.4Where the agreement ends for breach

Where we end the agreement under section 16.2 of the terms because of a material breach that was not cured, the guarantee does not apply to amounts already paid. Ending an agreement for breach is not the situation a money-back guarantee is for, and a guarantee that covered it would be a way of paying for a period and then breaching the terms to get it back.

5.1Your records, and the export window

A refund ends a subscription. It does not delete anything by itself, and it does not extend the time you have to take your records out. Section 16.5 of the terms gives the Organisation 30 days after the agreement ends to take a copy of Church Data, in a structured, machine-readable format, on request. If a refund is going to end your access, take the copy first — a congregation’s membership, giving and care records are not something to lose over a billing decision, and this is the paragraph in this policy most worth reading twice.

5.2A refund is not a deletion

Asking for money back is not the same as asking us to erase anything. What happens to personal data — how long it is kept, on what basis, and how it is deleted — is the Privacy Policy’s subject, and a request to exercise a right over it is made under that policy rather than through this one. The two are separate, and doing one does not do the other.

5.3Your other rights

Nothing in this policy limits a right the Organisation has under the Nigeria Data Protection Act 2023, under any consumer protection law, or under the terms. Where those give you more than this policy does, they apply.

6.1Where it sits in the agreement

This policy is one of the documents listed in section 1.1 of the Terms of Service, and it is part of the agreement between us and the Organisation. Section 1.1 provides that a listed document prevails over the terms to the extent of any conflict, and section 8.6 of the terms is written to yield to this policy expressly. Both of those exist so that the guarantee is enforceable rather than merely stated.

6.2Changes to this policy

We may change this policy the same way we change the terms: by publishing a new version on this page with a new version number and effective date, as section 18.2 of the terms describes. A change does not apply to a payment made before it took effect — the version in force on the day a payment was taken is the version that governs the refund of that payment.

6.3Questions about this policy

Questions about this policy, and refund requests themselves, go to support@vultion.com. Where the question is about personal data rather than about money, the Privacy Policy names the right person to write to.