VultionContact
Version 1.0 · Effective 3 October 2026
Getting in touch
Vultion Ltd runs Vultion. This page says how to reach us about support, billing and refunds, privacy and your data, or security — and what to expect when you do.
There is one address, support@vultion.com, and a person reads it. Everything below is routed by a word in the subject line rather than by a separate mailbox, and section 1 explains why.
Who you are writing to
The company
Vultion Ltd
Lagos, Nigeria
support@vultion.com
That address is registered with the Corporate Affairs Commission as the company’s registered address, which is why it is stated here and not treated as decoration: it is also the address that fixes the parties’ chosen venue where the Terms of Service are governed by Nigerian law.
One address, read by people
There is one email address, and it is the one above. We do not publish separate addresses for billing, privacy or security, because addresses invented for a contact page are addresses nobody reads. Mail to support@vultion.com reaches a person, not a ticket queue and not an automated responder.
So that it reaches the right person quickly, put one word in the subject line from the list below — Support, Billing, Refund, Privacy or Security. Nothing depends on it; it only saves a reader a moment’s sorting.
Support, and questions about the product
Write with the subject Support for anything about using the Service: a page that is not behaving, a question about how something works, a record that looks wrong, or something you cannot find. Tell us the church whose workspace you are writing about and, where it is a fault, what you did and what happened instead.
Section 9.3 of the Terms of Service is the commitment we can actually make: support is available by email on business days, and we do not promise a response time unless one has been agreed in writing in an Order. We would rather repeat that here than let a contact page imply a service level the contract does not.
If you have not started with Vultion yet and would like to see it first, use the demo request form instead — it asks for the few things needed to set up a walkthrough, which an email does not.
Billing, subscriptions and refunds
Cancelling, and a card that failed
Write with the subject Billing for anything about a subscription: cancelling, a payment that did not go through, an invoice for a network, or a plan you want to change. Most of it can be done without writing to us at all — subscriptions are managed from the workspace’s own billing settings, and section 8.2 of the terms explains what happens on cancel and on a failed charge.
Refunds
Write with the subject Refund to ask for money back. The seven-day money-back guarantee, what it covers, and the one thing to do before your access ends are all set out in the Refund Policy. Read that first: it answers most of what the first email would otherwise be, and it is written for exactly this moment.
Privacy, and your personal data
Who holds the data decides who answers
Section 4 of the terms and the preamble to the Privacy Policy explain this, and it is worth knowing before you write. If you are a member or attender of a congregation, the church whose records hold your details is the controller of that data, and it will be able to help you far more quickly than we can — we hold those records only on its instructions. If you have an account with us, have visited our websites or asked for a demonstration, then we are the controller and the request comes to us.
Writing to us
Write with the subject Privacy, addressed to the Data Protection Officer, at support@vultion.com. The Privacy Policy sets out what is held, why, how long for, and the rights available to you under the Nigeria Data Protection Act 2023 — including how to ask for a copy of your data or for it to be corrected or deleted.
If we do not resolve it
If you have raised something with us and are not satisfied with how it was handled, you may complain to the Nigeria Data Protection Commission (NDPC), which is the regulator for data protection in Nigeria. We would rather hear from you first — most things are a misunderstanding about which organisation holds what — but nothing in this page or in our policies takes that route away from you.
Security, and reporting abuse
A vulnerability
If you think you have found a security flaw in the Service, write with the subject Security and enough detail for us to reproduce it. We will acknowledge it and tell you what we intend to do.
Please do not test against a church whose data is not yours. Everything in this product belongs to a real congregation — names, addresses, giving records and pastoral notes — so a test that reads or changes another organisation’s records is not a test, it is an intrusion, and it is one we would have to treat as such. If you need an account to work against, ask us and we will provide one.
Abuse, and mail sent through the Service
Write with the subject Security to report abuse: spam or unwanted mail sent through the Service, an account being used to harass somebody, or anything suggesting a workspace has been taken over. Include the church or the message if you can. We take this seriously, because a product that sends a congregation’s mail carries the reputation of every church on it.
Written for Vultion Ltd, Lagos, Nigeria. Terms used but not defined here have the meanings given to them in the Terms of Service.